I am currently looking for one unified communication solution in which, an user can leverage on the existing MS Outlook public Name and Address Book (NAB) to remotely dial a physical VoIP phone.
Say, for example, an user half-way through typing an email, suddenly feels like it is better to verbaly call the person. So, he just need to go to his local or public MS Outlook Name and Address Book, select the person name. By just clicking on the name, this will initiate a remote dialing command onto his physical VoIP phone to the intended person.
If Cisco does not support such solution, is there any third-party component that can possible be integrated to provide such funtionality ?
Re: Dialing physical VoIP phone with MS Outlook NAB
Outlook 2003 and Call Manager 3.3.3sr3
I had this working under Outlook 2000. It appears that it broke when I upgraded to 2003. Everytime I right click on a contact and select CALL CONTACT, I get the pop-up window with the dialing options. When I click on start call, after a moment I get another pop-up stating ANOTHER PROGRAM IS USING THE SELECTED TELEPHONY DEVICE. Please try again later.
There are NO other TAPI programs running on my PC that I'm aware of.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.