Different CoS in an outbound call depending on the Telephone status

[Juan Delgado Gutierrez]

Hello Guys,

We are experiencing the following issue.

Using the same device/line, the behaviour when dialing an internation number is different depending on whether the handset is on/off-hook. If it's off-hook, the international call is routed but if the handset is on hook, after dialing "00..." an announcement warns that the call can not be completed. 

Any idea? 

Thanks in advance. 

[Jaime Valencia]

You will need to review your dial plan, the difference here is that if you send the call on-hook, you're sending all the digits and matching something.

If you go off-hook, you're doing digit analysis digit by digit, and it seems you're matching something with 00 (or wildcards, no way to tell without looking at the config) that is configured to block the call.

[Juan Delgado Gutierrez]

Hola Jaime,

The pattern is 000.! and we are dialing 00049....there is no other pattern that matches with the dialed number. 

CSS used is different wheter the phone is off/on-hook? 

Adding info: we are using Extension Mobility.

Thanks, 

[Jaime Valencia]

No, CSS is the same.

Have you used DNA to make sure nothing else matches??

Otherwise, you'll have to take a look at CUCM traces to see exactly what is going on.

[Juan Delgado Gutierrez]

Yes, I did it and it doesn't match with any other pattern.

In any case, it not make sense for me the different behaviour with the handset off or on hook....is there any parameter related to this? 

Thanks,