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differentiating differenting types of call


i'm deploying VOIP in a companny. we have callmanager 4.2. the company want two types of calls from the same phone one is official while the other is employees personel calls and wants them account separetely. they want users to select the type of call they want to dial any idea how we can implement this so that we can generate bills accordingly.

Hall of Fame Super Red

Re: differentiating differenting types of call

Hi Ali,

The only method I can think of to accomplish this would be to implement CMC (Client Matter Codes). Have a look;

Forced Authorization Codes (FAC) and Client Matter Codes (CMC) allow you to manage call access and accounting. CMC assists with call accounting and billing for billable clients, while Forced Authorization Codes regulate the types of calls that certain users can place.

Client Matter Codes force the user to enter a code to specify that the call relates to a specific client matter. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. The Forced Authorization Codes feature forces the user to enter a valid authorization code before the call completes.

To use the Client Matter Codes feature, users must enter a client matter code to reach certain dialed numbers. You enable or disable CMC through route patterns, and you can configure multiple client matter codes. When a user dials a number that is routed through a CMC-enabled route pattern, a tone prompts the user for the client matter code. When the user enters a valid CMC, the call occurs; if the user enters an invalid code, reorder occurs. The CMC writes to the CDR, so you can collect the information by using CDR Analysis and Reporting (CAR), which generates reports for client accounting and billing.

The Client Matter Codes feature benefits law offices, accounting firms, consulting firms, and other businesses or organizations where tracking the length of the call for each client is required. Before you implement CMC, obtain a a list of all clients, groups, individuals, parties, and so on that you plan to track through CMC. Determine whether you can assign the codes consecutively, arbitrarily, or whether your organization requires a special code structure; for example, using existing client account numbers for CMC. For each client (or group, individual, and so on) that you want to track, you must add a client matter code in the Client Matter Code Configuration window of Cisco CallManager Administration. Then, in Cisco CallManager Administration, you must enable CMC for new or existing route patterns. After you configure CMC, make sure that you update your dial plan documents to indicate the CMC-enabled route patterns.

From this good CCM 4.2.1 doc;

Hope this helps!


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