Direct Tansfer to User Mailbox in Unity

[ewaizel]

This was probably asked in the past...

I have CCM 4.1(3) and Unity 4.0.4

Do you know an easy way for the attendant to transfer a call to a users voice mailbox (without making the users extension ring).

I was trying to do this by using a Unity Call Handler but so far I did not find a way.

Any quick ideas?

[Markus Schneider · Accepted solution]

Here are some:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

[ewaizel]

Excellent

This solved my problem.

Thanks

[Jim Augherton]

This is a way also

Get a dial tone

Press * (star key)

Dial Extension

Listen to voicemail recording or press # to leave a message.

[cfortanb]

This only works if the callmanager is programmed correctly...

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

[LesOkrasa_2]

That link is not showing up for me... probably because almost 3 years have passed since this was originally posted. Can anyone help me get a upto date link on how to accomplish this (star+extension -> Voicemail) ??

[Rob Huffman]

Hi Les,

Here is the link;

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

When you see links like the one posted, just delete the "partner" portion and you are good to go :)

Hope this helps!

Rob

[LesOkrasa_2]

Awesome thank you!

[Rob Huffman]

Hi Les,

You are most welcome :)

Take care,

Rob