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Direct to voice-mail extensions cut off first part of message

Hello we are using unity connection 2.1 and CUCM 6.1. Whenever someone transfers a call to a extension that goes directly to voicemail it always cuts off the first second of the recorded name, which the person being transfered hears. Also the main call handler also has it's first second being cut off. Which I believe may be the same issue, anyone ever had this issue.

  • Unified Communications Applications
1 REPLY
Cisco Employee

Re: Direct to voice-mail extensions cut off first part of messag

Have a look at CSCsm67316. I think the fix for this will get you what you need. Basically VM will restart the current phrase or greeting when it detects that the remote party has changed, i.e. when the transfer is completed.

-Eric

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