I have a Unity 4.0.5 system and I have the directory handler set to search by last name then first name. When I do a directory search using the full last name and first name, the system cannot find the subscriber but when I use the last name only it finds the subscriber.
I poked around under Advanced settings and saw a registry setting for Dual Name Confirmation but not sure if this is it. (Conversation - Add dual name confirmation)Has anyone seen this or know if this is the fix?
You can also look in the SQL database under the table GlobalSubscriber. Find your user and see what is populated in the DtmfNameLastFirst column. This field is what is used by the directory handler and corresponds to the numerical digits of all characters in the last name/first name.
Can you tell us how the name is spelled? Is there a Q or Z involved? Could be a keypad mapping issue with Q/Z...
I'm not sure that makes sense, though... all it's doing is searching on the digits you entered against the DTMF spelled name columns you checked against already. That stuff isn't cached in memory so if the digits you entered match last/first name and the directory handler is configured for last/first, there's no logical reason why it wouldn't return a match provided the user is set to be listed in the directory and they have a recorded voice name.
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