We are deploying a centralized Unity voicemail server with a centralized CallManager.
The only way we can have 2000 users from remote locations is to have non overlapping Unity ID's. So we match them to the site code+4 digit extension.
We fixed CallManager so when the phone rings three times, it will roll into the 7 digit mailbox id in Unity.
What we have not fixed is how the Directory handler will work, if at all... the person can call in, hit the Directroy handler, then dial by name, but Unity transfer to CallManager... it rings 8887123.. do I need to have some sort of translation setup in CallManager to fix this?
OK - what do you _want_ Unity to dial here? apparenlty not 8887123 - you want it to dial just 7123 perhaps?
Unity is just dialing what's configured for the subscriber's transfer string. By default this is their primary extension but it does not have to be - it can be anything. So it would be a matter of making the transfer string, in this case, 7123 instead of 8887123.
If that's not what you're getting at, let us know.
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the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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