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New Member

Directory Handler - strait to voicemail

I've got 2 directory handlers setup one for search by first name and one for search by last name. It works but goes strait to voice mail instead of ringing that extension. How do I get Directory Handler to Ring the extension afterward instead of immediate voice mail

4 REPLIES
Silver

Re: Directory Handler - strait to voicemail

what version of Unity?

If I go throught my DH it rings my phone but I do not think it is a DH setting. It probably depends on the setings in the call trasfer page of the subscriber. Check that out. I will test it here also when I get back.

Hope you find it works.

rlp

Silver

Re: Directory Handler - strait to voicemail

I am back and i tested changing the call transfer settings in the subscriber page and that was it. The are no global settings in the Directory Handler for that.

You can change the template and use bulk edit.

Hope this halps

rlp

New Member

Re: Directory Handler - strait to voicemail

Sorry, I'm running Call Manager 6 and Unity 5. I'll look for call transfer and report back. Thanks!

New Member

Re: Directory Handler - strait to voicemail

I changed the template but Don't know what to change in bulk edit.

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