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New Member

Directory Lookup by name Issue

I am having an issue where I cannot search by a persons last name. I checked the DtmfLastFirstName table and the numbers are exactly how they should be for a look up, but when entered, Unity says that there is no one here by that name?

3 REPLIES

Re: Directory Lookup by name Issue

Hi -

The most common error for this is the subscriber has not recorded a spoken name. Must have a spoken name to be listed in the directory. Another thing to check is on the Subscriber's record profile page, the box is checked for List in directory. Hope that helps!

Ginger

New Member

Re: Directory Lookup by name Issue

I confirmed that the user did have a recorded name as well as was listed in the directory. Any other suggestions???

Bronze

Re: Directory Lookup by name Issue

Run the Subscriber Information Dump and confirm they are set to be listed in the directory and that the dump shows they have a recorded name.

http://www.ciscounitytools.com/APP_subr_info_dump_3x.htm

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