cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
668
Views
0
Helpful
2
Replies

??? displays when DND is activated

francisg
Level 1
Level 1
Cisco Unified CM Administration
System version: 7.1.3.10000-11
Cisco 7942, 7941, 7962 and 7961 phones
When the DND softkey is pressed, ??? is displayed instead of DND active.
Does anyone have the same issues with DND?
1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

That's a bug

CSCsm35191            Bug Details

7961/41 PLK Issue,DND shows ??? on display


Symptom:

After upgrade CUCM from 6.0.1.2114-1
to  6.1.1.1000-11

Activate DND from 7941/61 IP Phones shows ??? charcters instead of DO not Disturb is Active text display on phone.

SCCP8.3.3SR2S firmware on all Phones.

Conditions:

upgrade from 6.0 to 6.1

You can pass the info to the owner of your PDI case

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

That's a bug

CSCsm35191            Bug Details

7961/41 PLK Issue,DND shows ??? on display


Symptom:

After upgrade CUCM from 6.0.1.2114-1
to  6.1.1.1000-11

Activate DND from 7941/61 IP Phones shows ??? charcters instead of DO not Disturb is Active text display on phone.

SCCP8.3.3SR2S firmware on all Phones.

Conditions:

upgrade from 6.0 to 6.1

You can pass the info to the owner of your PDI case

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

This happened on a handful of my 7945 phones too. I'm running CUCM 7.1.3 - not an upgrade either. I forget the phone load I was running but upgrading to 8-5-3S did the trick.

-mike

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: