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Community Member

??? displays when DND is activated

Cisco Unified CM Administration
System version: 7.1.3.10000-11
Cisco 7942, 7941, 7962 and 7961 phones
When the DND softkey is pressed, ??? is displayed instead of DND active.
Does anyone have the same issues with DND?
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ??? displays when DND is activated

That's a bug

CSCsm35191            Bug Details

7961/41 PLK Issue,DND shows ??? on display


Symptom:

After upgrade CUCM from 6.0.1.2114-1
to  6.1.1.1000-11

Activate DND from 7941/61 IP Phones shows ??? charcters instead of DO not Disturb is Active text display on phone.

SCCP8.3.3SR2S firmware on all Phones.

Conditions:

upgrade from 6.0 to 6.1

You can pass the info to the owner of your PDI case

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: ??? displays when DND is activated

That's a bug

CSCsm35191            Bug Details

7961/41 PLK Issue,DND shows ??? on display


Symptom:

After upgrade CUCM from 6.0.1.2114-1
to  6.1.1.1000-11

Activate DND from 7941/61 IP Phones shows ??? charcters instead of DO not Disturb is Active text display on phone.

SCCP8.3.3SR2S firmware on all Phones.

Conditions:

upgrade from 6.0 to 6.1

You can pass the info to the owner of your PDI case

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: ??? displays when DND is activated

This happened on a handful of my 7945 phones too. I'm running CUCM 7.1.3 - not an upgrade either. I forget the phone load I was running but upgrading to 8-5-3S did the trick.

-mike

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