A customer has a Unity 4.0x box with licenses for both VM and UM subscribers, but whenever he tries to add a subscriber, it ends up in licensing as a VM subscriber, consuming all VM licenses and leaving the UM ones untouched. How does Unity distinguish between both types of subscribers? Regards,
This is determined by the Class of Service of the subscriber. If you go to COS in Unity web admin and click Features, you will see a radio button for Voice Messaging/Unified Messaging. So, you could create a new COS designated as Unified Messaging and use it to create UM users.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...