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Community Member

Distinguishing between VM and UM subscribers

Hi, All!

A customer has a Unity 4.0x box with licenses for both VM and UM subscribers, but whenever he tries to add a subscriber, it ends up in licensing as a VM subscriber, consuming all VM licenses and leaving the UM ones untouched. How does Unity distinguish between both types of subscribers? Regards,

3 REPLIES
VIP Purple

Re: Distinguishing between VM and UM subscribers

This is determined by the Class of Service of the subscriber. If you go to COS in Unity web admin and click Features, you will see a radio button for Voice Messaging/Unified Messaging. So, you could create a new COS designated as Unified Messaging and use it to create UM users.

Hope this helps. If so, please rate the post.

Brandon

Community Member

Re: Distinguishing between VM and UM subscribers

Community Member

Re: Distinguishing between VM and UM subscribers

There is no such setting in the Features section of the CoSes defined. This is Unity 4.0x.

Is there any other way?

To clarify... the box used to be a voicemail only server, but after that our customer bought the license upgrade from VM to UM. The UM licenses are installed, but none of them are used...

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