Distributing main phone line incl. forwarding to cellphones
4 family owned companies sharing a family ICT-platform.
1 Phone line with 16 channels with all mainland phone numbers sticked to it.
Cisco Unified Communications 9.1.2
Cisco Unity 9.1
Extension mobility for all users
Basically the ICT-partner who is also a Cisco-Partner is very good on installing and support the ICT-platform and thus was granted the communications tender based on Cisco material. To my opinion they have limited knowledge of the technology. Thus I (the customer with Cisco material in house but limited support) would like to get support from you guys setting up the following structure:
I need to organise the following setup for on of the family companies. Mind you it's a company dealing with private customers in a competitive market. So easy acces of the customers to the company is a key-element. No one picks up the phone = customer dials the phone number of a competitor...
xxx/xxx.x00 is the commercial (and only) mainland phone number of a small company. It needs to be distributed to 2 internal phones but due to the small company profile both users are often not at their desks. In that case they want to forward that mainland call to their respective 2 mobile phones.
The ideal setup is a hunt pilot which would, in case of a logged out user (extension mobility is active) is forwarding the call also to the mobile number linked to that user. But it seems forwarding a hunt call is impossible ???
I'm afraid of making a dialing chain because of the long waiting it implies... Customers tend not to keep the line ringing for 45 seconds...
Associated Remote Destinations: mob.user with destination number cellphone (no extra digits in front)
So far without succes ! I must say Google is lacking a good thread explaining SNR in case of activated extension mobility. :'(
First step in SNR is always the configuration of the PHONE but these are generic setups without users or personal lines added to them...
Already a big thanks for the tip! It's a shame that a cisco partner is unable to get me such a golden tip... Plus I called them this morning to set up SNR but they said it's impossible to combine SNR with ME according to them.
No, that's wrong, I would recommend you getting comfortable with each feature separately, configure EM, and make sure it works fine, then pick a phone and go thru all the SNR config (don't mix EM yet), make sure it works fine, once you know the details of each, then you can mix the configs
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...