Does Attendant Console support a dual-line monitor ?
I would like know if Attendant Console support dual-line monitor. I'm having issue that is it:
I make call to hunt pilot number (7000) and it forward fine the call to the member of hunt group (DN 7779), but if at the same moment (that the DN 7779 is busy) i receive a second call at the pilot number 7000, i receive a busy tone, the second call isn't forward to second line (dual-line) at the member of hunt group (7779)
Doesn't Attendant console recognize the the IP-phone has dual-line at the same directory number ?
Re: Does Attendant Console support a dual-line monitor ?
You are right on the money here my friend The AC Pilot Point does not recognise the "Busy trigger" setting on a Directory Number. You would need to add more lines to the Hunt Group and phone @ 7779 (it's usually recommended to use a 6-button phone for AC users), but don't forget these don't need to be DID lines. For example, really only the Pilot # 7000 needs to be reachable from the PSTN the other Line members can be local (Internal Only) numbers.
Say your DID range is xxx-xxx-7000 to xxx-xxx-7799, you could use the 4xxx range of numbers for Internal applications such as this.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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