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New Member

Does Cisco CCM7 integrate 3rd-party IVR?

Hi guys,

           I have a customers already have Selectron and an Innovative Millennium Release 2007 IVR system and would like to integrate with the Cisco CCM7,I rearched a lot of document and cisco data sheet but couldn't find the answer,is there anybody know that?

           Thanks in advances.

1 REPLY
Super Bronze

Re: Does Cisco CCM7 integrate 3rd-party IVR?

Hi

You would want to contact that vendor to see whether they support Cisco CallManager, rather than the other way around...

The answer is 'probably' - essentially you have to find out how those IVRs connect to a PBX (E1/T1, SIP, H.323, QSIG, are all options), and then see whether there is a common interface you can get for CallManager. If the vendor of the IVR has tested with CallManager all the better, otherwise the testing is up to you.

Regards


Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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