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New Member

Does CME 4.2 come with an attendant console?

Our main office is running UCM 6.1, and we are planning on installing CME 4.2 at a remote office.  Our main office has one receptionist using the UCM Attendant Console application (version 6.0(1)) to answer and transfer calls.  We also have a live receptionist at the remote office...Does CME 4.2 come with Attendant Console like UCM 6.1?  If not, does it come with any receptionist/attendant software?  perhaps a watered-down version of Attandant Console?

Thanks,

Jake

3 REPLIES
Super Bronze

Re: Does CME 4.2 come with an attendant console?

Hi

No console, no... typically CMEs are much smaller installs; if you are talking up to 30 or so extensions then a common option is to use a 796x handset with two expansion modules. The expansion modules are then filled with 'monitor' lines (basically busy lamp fields) that display the state of all the other users.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Does CME 4.2 come with an attendant console?

This remote office will have more like 60 - 75 extensions.  Does Cisco sell or recommend any 3rd party attendant applications that interface with CME?  I thought I saw a post about "ARC"?

Hall of Fame Super Red

Re: Does CME 4.2 come with an attendant console?

Hey Jake,

The ArcExpress console for CME has been EoL'd

I would look into the Smart Call Connector Attendant Console from Cisco

It works with the UC500 series but is scheduled to integrate with CME at some point.

https://supportforums.cisco.com/thread/2020529

Cheers!

Rob

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