Doesn't see the reason codes nor the logout codes.
Most likely because he isn't in the workflow group. Use Desktop Administrator in the Related Links section. There will be a Personnel section that you can review workflow membership of all agents within. CAD only picks up changes to a workflow group at startup so ensure they exit the client after you make a change.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...