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Dont Record message Unity 8.5

Good Afternoon

I have a CUCM 8.6 in cluster, integrated with unity conection 8.5 in cluster-pair, An caller call to an user register in unity,  unavailable greeting is enabled for the user caller, but never recorded, the voice port are correct.

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Dont Record message Unity 8.5

If I understand your question, callers are unable to leave a message for the end user. Check call action after greeting. It should be set to take message. Check also what greeting is active: standard, closed, alternate and if the the voice mail box is full as well.

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New Member

Dont Record message Unity 8.5

Yes, Amine is active, the forwared routing rules is default, the opening greeting is active, and the send call is opening greeting , attempt transfer, the unity is new, the mail box is empty.

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