Doubt about configure Attendant Console and CUCM with MoH
I need help with a puzzle. I have a CUCM version 9.1 and an Attendand Console Enterprise 9.1. The fact is that client wants that incoming calls to Attendand Console hear a Welcome message+music while the operator can take the call in any moment. I've configured in AC that arrivals calls hold on automatically and CUCM plays the Welcome+music as MoH. The problem is that, first caller listens the MoH from the beggining but following callers hear the MoH from the point the previous one left. I've tried to use the welcome message as initial and periodic announcement ( welcome message should be played every 30 sec), but the same thing happens. Does anyone have any idea about how to resolve the puzzle?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...