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Community Member

DRS issues with Unity Connection 7.1.5

Hi all,

We're having some Issues with the DRS Backup of a CUCM BE 7.1.5 System.
System Version is 7.1.5.10000-12.

When selecting the CUC Feature in DRS the backup fails,

The Error I get is the following:


Failed to initiate backup. Server [ZURCM01], component [CLM] requires component [PLATFORM] to be registered.


When deactivating the CUC Feature the Backup runs normally.


Any ideas how to fix this?

Thanks for all your Help


BR
Alex

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Accepted Solutions
Cisco Employee

Re: DRS issues with Unity Connection 7.1.5

Hi Alex,

You may want to try the steps in the below defect and see if it helps you any:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw64366

Hope that helps,

Brad

3 REPLIES
Cisco Employee

Re: DRS issues with Unity Connection 7.1.5

Hi Alex,

You may want to try the steps in the below defect and see if it helps you any:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw64366

Hope that helps,

Brad

Community Member

Re: DRS issues with Unity Connection 7.1.5

Hi Brad,

Thanks for your Help.

The Solution was to Re-create the ipsec Cert.

CUC now gets backed up correctly!


Thanks again

Alex

Cisco Employee

Re: DRS issues with Unity Connection 7.1.5

Great! Glad it worked.

Brad

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