DTMF issue with transferred call from UBA attendant console.
UBA version: System Version: 188.8.131.52 Administration Version: 184.108.40.206
Call comes into main number (Attendant Console) from outside (cell phone or landline). Then transfered to an extension internally, the call goes to a voice mail greating, caller presses 0 but it is not recognised.
If a call originates from inside the network then transfered to an internal extension, eventually reaching voicemail, pressing 0 works.
If a landline or cell phone calls a DID and then reaches a voicemail greating, pressing 0 works fine.
The only problem seems to be with external calls being transfered by the console.
The calls come in via a SIP trunk directly to the CM. As I am new to SIP trunking I am certainly new to trunking directly to the CM and do not know where to begin with this problem. Any help would be appreciated.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...