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Community Member

DTMF not send with handset

I have a CUCM 6.x and a voice mail system.

When I try to hear a message from my voice mail working fine if I push "messages" softkey of my 7911 ip phone but it doesn't work with handset, It is like the DTMF are not sending or voice mail not understanding this DTMF tones.

It is as if the voice mail did not understand the DTMF.

Any ideas?

3 REPLIES

Re: DTMF not send with handset

Check out this bug I filed a bit back:

CSCsv04751

Make sure you're not on 8.4.1 or 8.4.1 SR 1

hth,

nick

Community Member

Re: DTMF not send with handset

Ok I check it and I have 8.4.1 SR 1

I'll try to downgrade the firmware to workaround and test it.

Thanks Nick!

Community Member

Re: DTMF not send with handset

Ok Thanks!!!

I upgrade firmware to 8-4-4 and it is working fine.

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