toll free number ->isdn(voice gateway) -> call manager (sip trunk) -> termination number -> cti ports -> press option 8 successfully -> prompt for account id -> cannot recognised at all when keying in the account id.
Some CTI applications only support out-of-band DTMF relay; CCX is an example of this. The most common choice on SIP trunks is in-band DTMF relay through RFC2833. Try adjusting your SIP dial-peers to send both in- and out-of-band DTMF:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...