Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
499
Views
0
Helpful
1
Replies

dtmf tone issue

alanhow2007
Level 1
Level 1

‎07-05-2012 01:00 AM - edited ‎03-19-2019 05:12 AM

Would like to know if anyone can answer

Call flow :

toll free number ->isdn(voice gateway) -> call manager (sip trunk) -> termination number -> cti ports -> press option 8 successfully -> prompt for account id -> cannot recognised at all when keying in the account id.

Thanks

Labels:
0 Helpful
1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎07-05-2012 03:25 AM

Some CTI applications only support out-of-band DTMF relay; CCX is an example of this. The most common choice on SIP trunks is in-band DTMF relay through RFC2833. Try adjusting your SIP dial-peers to send both in- and out-of-band DTMF:

dtmf-relay rtp-nte sip-kpml

Please remember to rate helpful responses and identify helpful or correct answers.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents