I am configuring a dual integration to a ROLM 9751 via PIMG and am having an odd problem regarding TRAP. From Unity I want to play to an IP Phone but when I click on media master controls to play or record I get the following message: No ports on the voice server are available for outgoing calls. This is not the case however. The UTIM has the PIMG integration configured first and the CallManager second. I have several ports on the CallManager side enabled for TRAP but none on the PIMG side. When I enable a port on the PIMG for TRAP the call attempt is made but the phone is not a phone on the PIMG/Rolm side
it is an IP Phone.
Any idea what is happening? Why wont the TRAPs point out the second/CallManager integration? How does Unity know which switch to send a TRAP to? Is it always the first integration that it points to?
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I ended up opening a TAC case for this and have the answer:
TRAP can only point to one integration. You can change which integration it is pointing to by going to the Unity DB in SQL enterprise manager and changing the following: Locate the Installer alias and verify that the the SwitchID is 0 (the first integration). If you want it to point to the second integration change it to 1 and exit. Restart Unity and it should now work.