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E_CSMAL_OVER_DISK_THRESHOLD

I'm seeing this message when running a import on Unity Connection 7.x using the COBRAS tool.  I can't find a reference to this error anywhere.  Has anyone seen this and know what it means?

4/28/2010 7:07:18 PM:       Exporting messages for subscriber alias=MSantibanez

4/28/2010 7:07:18 PM:         Calling CMLExport: "D:\Program Files\Cisco Systems\COBRAS\Export\CMLExport\CallExport.bat" MSantibanez "D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp"

4/28/2010 7:07:18 PM:         CMLExport call returned - checking for output

4/28/2010 7:07:18 PM:         CMLExport output:

CUC Message Export Utility

==========================

Found 1 subscribers on local system, exporting all messages to: D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp...

Exporting messages for subscriber MSantibanez...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_2F723D5C-0B95-40E9-A3DB-09879DC75CB3.eml

Warning: unable to export message {2F723D5C-0B95-40E9-A3DB-09879DC75CB3} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_04E45AA5-49AF-4950-84CB-7E7DB5DEA223.eml

Warning: unable to export message {04E45AA5-49AF-4950-84CB-7E7DB5DEA223} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_31A5E8F5-7EB9-42D6-A5E5-60D7E9AA8E13.eml

Warning: unable to export message {31A5E8F5-7EB9-42D6-A5E5-60D7E9AA8E13} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_7E36D7CF-753E-46F1-9F7E-4F0324E91B5D.eml

Warning: unable to export message {7E36D7CF-753E-46F1-9F7E-4F0324E91B5D} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_E8576A44-8714-4B93-9859-1D54BFF791C1.eml

Warning: unable to export message {E8576A44-8714-4B93-9859-1D54BFF791C1} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_7F52A2AB-B709-4411-A5BA-D368AC08CEFA.eml

Warning: unable to export message {7F52A2AB-B709-4411-A5BA-D368AC08CEFA} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_1846E6A1-6616-4074-BB46-EB9A1257B982.eml

Warning: unable to export message {1846E6A1-6616-4074-BB46-EB9A1257B982} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_D13CA2CD-0BC2-4B12-89D1-3EF1346EBBE5.eml

Warning: unable to export message {D13CA2CD-0BC2-4B12-89D1-3EF1346EBBE5} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_B7385328-45D0-4832-9DD7-9DA11BB50DD6.eml

Warning: unable to export message {B7385328-45D0-4832-9DD7-9DA11BB50DD6} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

                D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MSantibanez_00BA1803-E770-4BDC-9943-664CB5D98AC2.eml

Warning: unable to export message {00BA1803-E770-4BDC-9943-664CB5D98AC2} for user MSantibanez: E_CSMAL_OVER_DISK_THRESHOLD.

Continuing with other messages...

Export completed - some errors detected, see logs.

8 REPLIES

Re: E_CSMAL_OVER_DISK_THRESHOLD

Ok, question - you can look at the Export and figure this out for this particular user.  The maximum mailbox size (if not enforced otherwise) in CUC is 2GB.  How many messsages does this user have to be imported into CUC and what is the estimated size of their mailbox from the Export log?

Hailey

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Community Member

Re: E_CSMAL_OVER_DISK_THRESHOLD

I have the same error message. Does anyone have any updates or resolutions on this?

I get this on the log output from the export from Unity Connection 1.2

Thank you,

Heath

Community Member

Re: E_CSMAL_OVER_DISK_THRESHOLD

I have quite a few users with the Warning listed below. When the export completed it said I only had 2 warnings. Any insight into this problem would be greatly appreciated.

I have attached a screen capture of the mailbox and it looks like the mailbox in this example is 2.8Mb if I am reading it correctly.

When I ran the export last night, I received the following message about this user:

5/4/2010 6:13:23 PM:       Exporting messages for subscriber alias=MarkC
5/4/2010 6:13:23 PM:         Calling CMLExport: "D:\Program Files\Cisco Systems\COBRAS\Export\CMLExport\CallExport.bat" MarkC "D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp"
5/4/2010 6:13:23 PM:         CMLExport call returned - checking for output
5/4/2010 6:13:23 PM:         CMLExport output:
CUC Message Export Utility
==========================
Found 1 subscribers on local system, exporting all messages to: D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp...
Exporting messages for subscriber MarkC...
    D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MarkC_5B6453EE-3EA7-4913-8793-667F5646FA12.eml
Warning: unable to export message {5B6453EE-3EA7-4913-8793-667F5646FA12} for user MarkC: E_CSMAL_OVER_DISK_THRESHOLD.
Continuing with other messages...
    D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\MarkC_8998692A-E0AB-45F2-8CEB-7D2E31047690.eml
Warning: unable to export message {8998692A-E0AB-45F2-8CEB-7D2E31047690} for user MarkC: E_CSMAL_OVER_DISK_THRESHOLD.
Continuing with other messages...
Export completed - some errors detected, see logs.


5/4/2010 6:13:23 PM:          2 messages exported for this subscriber - packing into database
5/4/2010 6:13:23 PM:            Subject=
5/4/2010 6:13:23 PM:            Subject=

Re: E_CSMAL_OVER_DISK_THRESHOLD

Send me the size of the users mailboxes as reported by the Export.

Sent from my iPhone

On May 5, 2010, at 4:54 PM, "hdeschenes@oakley.com"

Community Member

Re: E_CSMAL_OVER_DISK_THRESHOLD

I do not see any mention of mailbox size in the export log. I have browsed and I have searched for "size" with no results. Am I missing something?

Re: E_CSMAL_OVER_DISK_THRESHOLD

Can you do me a favor and check the available disk space on the D: drive of the box you are writing the export to.  COBRAS uses the MAL interface and is essentially grabbing messages and temporarily copying them to this location: D:\Program Files\Cisco Systems\COBRAS\Export\SubMsgTemp\

So, if your D: drive is running low on Disk Space then that may explain the disk threshold error.  I've actually seen something similar but it was on a newer Unity Connection box and the message exports for users were failing (randomly) because the server being written to had COBRAS installed on the C: partition and that partition only was at 99% utilization.  The copy of messages happens quickly so for brief bursts, a decent amount of space may get leveraged as "temp" storage.

Hailey

Community Member

Re: E_CSMAL_OVER_DISK_THRESHOLD

Hailey,

I got in touch with TAC and they told me the same thing. I moved the backup destination to a larger drive and it completed without any warnings.

Thanks for helping out!

Heath

Re: E_CSMAL_OVER_DISK_THRESHOLD

No problem. If you need any further help with COBRAS Export or Import, let me know.

Hailey

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