07-09-2009 04:21 AM - edited 03-18-2019 11:20 PM
Our Attendant Console service occasionally stops and calls to the main line get a busy signal. Unfortunately, we have to wait until someone notices this and notifies us before we're aware of it so we can restart the service.
Is there a way to get an e-mail alert when the service stops?
Our primary admin was laid off and I've become the caretaker and don't have a lot of knowledge on the system.
07-09-2009 08:28 AM
The feature you're looking for is in 'RealTime Montiroing Tool' (a.k.a. RTMT).
To download RTMT, go to CCMAdmin > Application > Plug-ins.
For RTMT administration guide, please see CUCM docs:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Michael
07-09-2009 08:32 AM
Thank you for your help.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: