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E-mail Alerts for Services

Our Attendant Console service occasionally stops and calls to the main line get a busy signal. Unfortunately, we have to wait until someone notices this and notifies us before we're aware of it so we can restart the service.

Is there a way to get an e-mail alert when the service stops?

Our primary admin was laid off and I've become the caretaker and don't have a lot of knowledge on the system.

2 REPLIES
Red

Re: E-mail Alerts for Services

The feature you're looking for is in 'RealTime Montiroing Tool' (a.k.a. RTMT).

To download RTMT, go to CCMAdmin > Application > Plug-ins.

For RTMT administration guide, please see CUCM docs:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Michael

http://htluo.blogspot.com

New Member

Re: E-mail Alerts for Services

Thank you for your help.

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