I want a Customer who calls a specific number to be directly forwaded to Unity and then get a greeting which tell him
" our service is no longer available under this number, please dial the new number...etc", they dont leave a message.
Problem i have: i already have this greeting as *.wav file, where can i upload this Greeting? reading through Unity admin docs, it s just possible to record a greeting not to upload it. so how can i achieve uploading this greeting.
Go ahead and record a temporary greeting for the mailbox. Then, go to the c:\CommServer\Stream Files directory on your Unity server. You will see .wav files there for recorded names and greetings. Find the file that corresponds to the mailbox. It should be similar to ch_subscribername_Standard_MrGreeting_10f55067.wav. Move this file from the Stream Files directory. Rename your recorded greeting to this exact file name and place it in the Stream Files directory.
In addition to what Brandon provided, you can use the Media Master control form (ActiveX program) in the Unity SA to copy to AND paste from wav files you have recorded. This is how we upload greetings we have recorded. On the very left of the Media Master control, you will see a black down arrow. Once you have a greeting recorded (by pressing the Record button), press the black down arrow and select Copy to. We usually put these wav files, for specific call handlers, into a network accessible drive. Using the same black down arrow, you can select Paste from into a call handler or subscriber's specific greeting. Thereby accomplishing an upload.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...