Easy Unity 4.04 Holiday Schedule Question

[ischarcm]

Unity 4.04. Have a call handler setup for our business office. Their schedule is Mon-Fri 8am to 5pm. During this time the standard greeting plays and when that time is not in effect their closed greeting plays. If I put a holiday in for Sept 5 labor day and check the observe holiday box, what greeting will play on that day... Is it the closed greeting that will remain in effect?

Thanks!

[Rob Huffman · Accepted solution]

Hi Chris,

It will be the closed greeting. Have a look at this excerpt from a good Unity doc;

"All Call Handlers in Cisco Unity operate on a schedule, which can be found on the profile page for that Call Handler. The schedule dictates whether the standard or closed greeting is played. The standard greeting is a greeting played during regular office hours. The closed greeting is played after regular office hours. In Cisco Unity, the system administrator, under the Schedule option, there are several default schedules that can be located with the use of the Find option on the tool bar. Once a schedule is selected on the Edit Schedule table, if a block is checked, the Standard Greeting is played for that thirty minute block of time. If a block is unchecked, the Closed Greeting plays.

According to Cisco Unity documentation, when a holiday setting is in effect, Cisco Unity plays Closed Greetings and observes Closed Transfer rules. You can set up several years of holidays at a time. You can copy the holidays from one year to the next and adjust the dates as necessary

From this doc;

Setting up a Holiday Greeting for Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008011aa09.shtml

Hope this helps!

Rob

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[ischarcm]

thanks for the help and DOC link, exactly what I needed to know.