We just deployed Cisco Emergency responder (ver.7.1.1) and the email alerts are not being sent to the site contacts when an emergency call is placed. I have a vailid SMTP server and sourece ID set up in the CER group and when I go into the OS administration it tells me that "The SMTP service is available" I have looked in the admin guide for trouble shooting email alerts and it dosen't give me much. I have looked through the event logs as well and don't see any failures. Is there a way to test the email function of CER without generating a call to the PSAP? If this log file that Imay have over looked that will show me the staus or results of emails sent from CER?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...