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EMCC Login is unavailable 38

Oleg Serstjuk
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Level 1

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Login is unavailable(38)

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EMCC Not Allowed

Occurs when the home cluster does not want to allow EMCC login (The Enable Extension Mobility Cross Cluster check box is not checked in the home cluster).

 

If all EMCC is ticketed and still gettin this error - then PSTN access needs to be checked under Cluster View

 

If EMCC is ticked and PSTN isn't, it will not allow the user to login in either direction

 

Error in Extension Mobility Logs = "Error processing EMCC request :PSTN Access is not enabled"

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