Since everything is already setup on the UCONN side you can simply go into UCM and create a new IP Phone Service for Visual Voicemail. When setting that service up you can select for it to be an Enterprise Subscription which would make it available for everyone.
The person who originally set the system up told me that in order for it to work correctly and send the email alerts into exchange (once a vm has been left ) I would need to set these settings under each user account. Is this incorrect?
At the moment the default option selected in this section is Accept the Message.
In my installations the default Accept message action works fine when using Unified Messaging via Exchange. Not knowing your environment, it's hard to say. If you have users who are set to Accept and Relay and the message is being sent to an external mail account, then of course that setting needs to remain. Either way the message action does not need touched when implementing Visual Voicemail.
Thanks Tony. At the moment users don't have voice mails coming into their outlook inbox until these settings are set. I'm not sure how the engineer has configured it to be honest. Is there a way of setting these settings in a batch rather than individually?
When you mentioned this earlier - "When setting that service up you can select for it to be an Enterprise Subscription which would make it available for everyone."
Could the engineer have set this service up to apply to a certain group rather than everyone?
You can only make a phone service available to everyone while it is being created (there will be a checkbox for Enterprise Subscription). Once the service is created the checkbox is no longer available. This means that the service can then only be subscribed to from each individual phone.
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