I have Unity 4.2 and I want to configure the AA . I want to be able to ask the caller to enter the require extension directly "as number" but the handeler "directory handler " allows you only to enter the name "first and last name".
any help or Idea how to enter the required EXT directly through the AA.
Re: entering the extension directry through the AA
You have a few options. One is to setup the Caller System transfer as an option off of your main AA menu. Just be sure to edit your Restrictions table in Unity to allow those numbers to be dialed from Unity. This will allow you to dial any extension, including non-VM subscribers.
Another option is to just be sure the key(s) aren't "locked" on the caller input screen for numbers that are valid Unity subscribe extensions (ex. extension is 2345 so make sure 2 isn't "locked"). If you have multiple DN ranges like 2XXX and 3XXX make sure that 2 and 3 aren't locked. This will allow anyone to dial a subcribers extension any time during the AA greeting.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...