10-06-2005 11:25 AM - edited 03-18-2019 05:08 PM
When someone calls in and if they misdial, they get the error message that the extension is not in the system and are redirected to the main greeting. How can I cange that to reidret to the orerator.
I can't find any options in the system to change that.
I am using Unity 4.0(4)
Thanks
10-06-2005 11:36 AM
Couple ways to go about this. You can expose the error greeting in the SA and manipulate it there by going to the Advanced Settings Tool and enabling the "Administration - Expose the error greeting for subscribers on the SA" option.
You can also use BulkEdit to change this easily for all existing handlers and subscribers - the "Error" tab on the greetings tab lets you change the behavior here en mass (it can also let you loop it back to the handler/subscriber they're on which many folks prefer).
10-12-2005 04:19 PM
That did the trick...thanks!!!
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