Hi,
We'll need some more details.
What version of Unity?
What version of Exchange?
Is this a new installation?
Has this ever worked?
Has the Unity server hostname been changed since Unity was installed?
Did you recently change anything on the Exchange side?
1. Double check that the permissions for UnityDirSvc have been correctly delegated exactly according to
http://www.ciscounitytools.com/Applications/Unity/PermissionsWizard/Unity50/Help/PWHelpExchange_ENU.htm Giving it too many permissions can break things. You may need to force a DC/GC reconnect and make sure that Unity is able to talk to the GC properly (view the event logs to make sure), otherwise finding the Exchange server will never work.
2. You can also verify the below, however ***Do this at your own risk, it involves manual database modification that could compromise Unity if done improperly***
Stop Unity
Go to the SQL Server Enterprise Manager,
Open Microsoft SQL Servers
- SQL Server Group
- (Local) (Windows NT)
- Databases
- Unity Db
Tables
Right-click on 'MailboxStore'
Select Open Tables > Return All Rows
Arrow over to the 'HomeServer' field and verify if this partner mail server is correct. If not, this needs to be changed.
Restart the Unity server
Hope that helps,
Brad
