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Community Member

Error while adding subscriber in UNITY

While adding the Subscriber, it shows the below error eventhough all the domain rights and permissions has been added. 

Error fetching MailStore list (for server ECAE-MSG-SRV).

hr=0x8004010F (0x8004010f)

Check that the AVDSGlobalCatalog is registered and running.

Please see your Cisco Unity system administrator for more details

4 REPLIES
Cisco Employee

Error while adding subscriber in UNITY

Hi,

We'll need some more details. 

What version of Unity? 

What version of Exchange?

Is this a new installation? 

Has this ever worked? 

Has the Unity server hostname been changed since Unity was installed?

Did you recently change anything on the Exchange side?

1. Double check that the permissions for UnityDirSvc have been correctly delegated exactly according to

http://www.ciscounitytools.com/Applications/Unity/PermissionsWizard/Unity50/Help/PWHelpExchange_ENU.htm  Giving it too many permissions can break things.  You may need to force a DC/GC reconnect and make sure that Unity is able to talk to the GC properly (view the event logs to make sure), otherwise finding the Exchange server will never work.

2. You can also verify the below, however ***Do this at your own risk, it involves manual database modification that could compromise Unity if done improperly***

Stop Unity

Go to the SQL Server Enterprise Manager,

Open Microsoft SQL Servers

            - SQL Server Group

              - (Local) (Windows NT)

               - Databases

                - Unity Db

                   Tables

                    Right-click on 'MailboxStore'

                     Select Open Tables > Return All Rows

Arrow over to the 'HomeServer' field and verify if this partner mail server is correct.  If not, this needs to be changed.

Restart the Unity server

Hope that helps,

Brad

Community Member

Error while adding subscriber in UNITY

Hi Brad,

Thank you for your reply. Below are the details that you have asked.

What version of Unity?  -   8.0

What version of Exchange? - 2007

Is this a new installation? - no

Has this ever worked?  -  Yes, it was working before.

Has the Unity server hostname been changed since Unity was installed? -  Yes.

Did you recently change anything on the Exchange side? -  not anything for the unity servers as exchange is handled by the system side, the concerned person has told that nothing has been changed.

Regards,

Gibin George.

Cisco Employee

Error while adding subscriber in UNITY

You said that the hostname of Unity was changed after it was installed.  If the hostname of Unity is changed, a backup/rebuild/restore is required before you can expect Unity to function properly: 

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurug080.html

The only other recommendations short of rebuilding were stated in my previous post.

Brad

Community Member

Error while adding subscriber in UNITY

Sorry the hostname was not changed.

Regards,

Gibin George

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