I saw this same behavior a while ago where they had a call routing rule defined which happened to match a particular subscriber's extension. The call routing rule was old and out of commission, thus causing problems. You may want to check your call routing rules in Web SA.
You'll want to open Port Status Monitor on the Unity server in the Tools Depot and click Settings>Real Time Display. Place the call into voice mail and see where it's failing and what message is displayed.
Do the test again to fail it and tell us what shows up in your Event Viewer in the Application log. There should be an error there associated with the bad call. Please let us know what the error is, the desription, the source, and the event id number.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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