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New Member

errors on Unity

Unity version = 4.0(5.0)

Cisco Unity TSP version = 8.0(2)

Getting two errors.

Event Type: Error

Event Source: CiscoUnity_PHTransfer

Event Category: Error

Event ID: 523

Date: 3/24/2006

Time: 1:03:56 PM

User: N/A

Computer: NJUNITY

Description:

The description for Event ID ( 523 ) in Source ( CiscoUnity_PHTransfer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: GetPropLong, 0x80043200, 1718, e:\Views\cs_CU4.0.4.221\un_Conv2\AvConvPhoneHandler\CsConvSystemTransferSvr\CsConvSystemXfer.cpp,

For more information, click: http://www.CiscoUnitySupport.com/find.php .

AND

Event Type: Error

Event Source: CiscoUnity_PHGreeting

Event Category: Error

Event ID: 504

Date: 3/24/2006

Time: 12:28:52 PM

User: N/A

Computer: NJUNITY

Description:

The description for Event ID ( 504 ) in Source ( CiscoUnity_PHGreeting ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: CreateSubscriberMsg, 0x80041a00, 5187, e:\Views\cs_CU4.0.4.221\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp,

For more information, click: http://www.CiscoUnitySupport.com/find.php .

Can anybody tell what these errors mean.

Thanks

4 REPLIES
Cisco Employee

Re: errors on Unity

The event 523 is a cosmetic issue. The problem occurs when Unity tries to get name for the subscriber. Since it is from a outside caller, it is not able to resolve the name and thus throws out the warning. The issue is fixed in the latest version of unity

New Member

Re: errors on Unity

By any chance do you have a bug ID for this kind of error(event 523).

Cisco Employee

Re: errors on Unity

For the CiscoUnity_PHGreeting 504 error, do you see other warnings or error preceding it such as

"Unity can no longer access the Notes subsystem reliably."

New Member

Re: errors on Unity

No I am not seeing any such kind of errors or warnings preceding this error.

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