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errors on Unity

ps7234
Level 1
Level 1

Unity version = 4.0(5.0)

Cisco Unity TSP version = 8.0(2)

Getting two errors.

Event Type: Error

Event Source: CiscoUnity_PHTransfer

Event Category: Error

Event ID: 523

Date: 3/24/2006

Time: 1:03:56 PM

User: N/A

Computer: NJUNITY

Description:

The description for Event ID ( 523 ) in Source ( CiscoUnity_PHTransfer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: GetPropLong, 0x80043200, 1718, e:\Views\cs_CU4.0.4.221\un_Conv2\AvConvPhoneHandler\CsConvSystemTransferSvr\CsConvSystemXfer.cpp,

For more information, click: http://www.CiscoUnitySupport.com/find.php .

AND

Event Type: Error

Event Source: CiscoUnity_PHGreeting

Event Category: Error

Event ID: 504

Date: 3/24/2006

Time: 12:28:52 PM

User: N/A

Computer: NJUNITY

Description:

The description for Event ID ( 504 ) in Source ( CiscoUnity_PHGreeting ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: CreateSubscriberMsg, 0x80041a00, 5187, e:\Views\cs_CU4.0.4.221\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp,

For more information, click: http://www.CiscoUnitySupport.com/find.php .

Can anybody tell what these errors mean.

Thanks

4 Replies 4

Hin Lee
Cisco Employee
Cisco Employee

The event 523 is a cosmetic issue. The problem occurs when Unity tries to get name for the subscriber. Since it is from a outside caller, it is not able to resolve the name and thus throws out the warning. The issue is fixed in the latest version of unity

By any chance do you have a bug ID for this kind of error(event 523).

Hin Lee
Cisco Employee
Cisco Employee

For the CiscoUnity_PHGreeting 504 error, do you see other warnings or error preceding it such as

"Unity can no longer access the Notes subsystem reliably."

No I am not seeing any such kind of errors or warnings preceding this error.