I have Unified messaging 4.05 failover with notes. The example admin account keeps growing...it had 4 gig of things and the customer deleted everyting in it and 1 week later it is up to 2gig. Are these messages that people are not recieving. and how do I go about troubleshooting this.
By default, unaddressed messages go to the Example Administrator. The default action on the Opening Greeting is to take a message. These messages, while not addressed to specific Unity subscribers, get sent to the Example Admin. On each of my Unity servers, I have redirected the messages to be sent to my userid for inspection. I know how to do this from AD/Exchange, but I am not familiar with Notes. Then I can monitor the message and redirect to a subscriber, if needed. Unaddressed messages can also occur if a caller dials a phone number and rolls to voicemail, but the subscriber has been deleted. The caller will be redirected to the Opening greeting and believes he or she has left a valid message. Depending on the Unity codec, a one-minute message in G.711 is 480Kb. Our default greeting length is 3 minutes, but the default is 5 minutes. Once you get these messages redirected, you will be able to determine what is happening.
Thanks Ginger...What I am seeing is when I am looking at the starus monitor sometimes the ports are hung up for several hours and keep looking to the unaddressed messages...this must be what it is...I have to go in and reset these ports and its fine for a while. This didnt happen until I upgraded the tsp to 8.13. Do you know of any issues with this?
Note: I wouldn't apply any until checking with TAC though :-)
Something else you could do is run Port Status Monitor, not the web versus, from Unity Tools depot. This tool gives you a better information to see what was the last command issued when a port hangs. TAC would be able to assist with this information. One other thing I would check - make sure the Example Administrator mailbox (EAdmin) does not exceed its Prohibit Send/Receive limit (Exchange terms). If the Prohibit Send/Receive limit is reached, the inbox can no longer accept messages.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.