Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Example Administrator Help

The other day I noticed my example administrator mailbox was extremely large. I logged into the MB and deleted almost every message b/c most of it was junk. I am a bit confused what thi smailbox is and where these messages are being routed from and how to keep this under control. Any help would be appreciated.

Will rate posts.

9 REPLIES
Cisco Employee

Re: Example Administrator Help

the eadmin is usually the owner of everything in the system if you do not change that, any error message, NDR, etc are sent to him

you would need to change that, in any case you need to select someone to get the messages.

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Example Administrator Help

Thanks. It seems liek there is an interview handler poining there, too. Can you direct me to how I would have the messages going there go to my operator?

Cisco Employee

Re: Example Administrator Help

under the configuration there is an option called "message recipient" point that one to other user

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Example Administrator Help

Hi

I am trying to change it to another subscriber but it always return to administrator in the web page. When I change it, I save it with no error but when I return to the page the user administrator is back.

Do you know why?

New Member

Re: Example Administrator Help

I have the same problem. DO you have an answer to 'I am trying to change it to another subscriber but it always return to administrator in the web page. When I change it, I save it with no error but when I return to the page the user administrator is back.

New Member

Re: Example Administrator Help

Hi

It is a bug and Cisco as provide me a ES. You will have to open a case and they will provide you the ES39.

New Member

Re: Example Administrator Help

Hi,

Thanks for the information on the bug.

I have resolved the issue by selecting the correct Message Recepient when creating the Call Handler. The Messages/Message Recipient is then automatically populated and works correctly. I am happy with this method of configuration rather than going for the ES. Kind regards, Dave

New Member

Re: Example Administrator Help

FYI, You can use the Bulk Edit Tool to change both the Profile and Messages Owner to the correct subscriber.

New Member

Re: Example Administrator Help

Additionally, you can use the Audiotext Manager and in the Tools Depot to do this.

114
Views
8
Helpful
9
Replies