I read the recent forum entry on this. I already have the Unity directory and message store service accounts in the local administrators group. Our Exchange admins understand the 60-day support policy, but were wondering if there was any update. We really want to be careful with this since you cannot uninstall the service pack, once applied.
I installed a customer with Exchange 2003 SP2 last week. They already had SP2 installed when I showed up to install their new CallManager and Unity systems, so I didn't really get a choice in the matter. We used Unity 4.1(1), and I installed the SP2 update to the local Exchange administration tools, and went on with life. We didn't do anything above and beyond what we were asked to do by the Permissions Wizard and the associated documentation that tells you what to set with Exchange System Manager.
Unity seems to be functioning fine for them with one minor caveat. They're running into a problem that exactly matches the one described in CSCsc21517, but we obtained ES11 from TAC and applied that, and it did not seem to fix the problem. We had to use AST to undo the receipt message filtering; we usually enable it as part of all our UM installs to avoid user complaints. If you're not enabling receipt filtering, it's a nonissue for you, and I don't know if this has anything to do with Exchange SP2. We're still running the TAC case on that one.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...