Hope someone can help on this. We are integrating CUCM 6.1 with Exchange 2007. We have found a problem whereby if the caller dials an extension which is forwarded, and the number which it is forwarded to rings out, the call lands in the mailbox of the line which the destination phone was forwarded to, rather than going to the destination extension mailbox.
E.g. phone 1 rings phone 2
Phone 2 is forwarded to Phone 3
Phone 3 rings out
Call goes to mailbox of Phone 3 - NOT Phone 2
(we want the call to go to the voicemail box of Phone 2 as this was the extension that the call was for)
Hope this makes sense, any help would be appreciated.
As I understand it, CUCM sends a SIP-Divert message to MS Exchange. Are you able to advise which fields in the SIP-Divert field contain the extension originally called and the diverted number ? Or is there a debug I can run on CUCM to find this out ?
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