Explain call flow....?

[gopi_hp_india]

Hi,

I would like to share about our UCCE architecture.

Voice G/w -> G/K -> CVP call server -> ICM -> Callmanager -> Agent

We using,

1. CVP comprehensive H.323 model

2. ccm pg between ICM and Call manager

3. cvp pg between Call server and ICM

4. Call manager version 4.0

We are not using,

1. VXML G/W

2. dialler for outgoing

Please guide me that how the inbound and outbound call is happening. If possible explain with the call flow.

[Christos Georgiadis]

Hi Gopi,

In a nutshell (I am not a CVP expert)

Call comes in to the gateway

Gateway sends an Admission Request to the Gatekeeper

Hopefully the gatekeeper will send an admission confirm back to the gateway with the ip address of CVP

The gateway will send an H323 setup to CVP

CVP will send a route request to ICM

ICM will run a script and will return a label and will probably point to an available agent (since you are not using a VXML gateway)

CVP will send the call to the GK to find out the address of the cucm

Once it gets the ip address it will extend the call to callmanager (via H323)

That's just a guess since I don't know how your contact center works. Normally the person who deployed it should know what's the exact call flow

For further information you can always look at the CVP SRND guide which includes many call flow scenarios.

Regards,

Christos

[gopi_hp_india]

Hi Christos,

Thanks for your update..

Regards,

Gopi