Express Messaging in Unity

[jwkimmel]

We are looking at setting up an “express messaging” type system with Unity 4.0(4)SR1. What we are looking for is for someone to be able to dial unity, enter a mailbox number, and leave a message for that subscriber. So far we haven’t found any way to do that. Our end goal is to accomplish this and avoid any extra keystrokes.

Is this possible?

[eschulz]

Here is at least one way you might consider if your using Unity with Call Manager.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Once you have the CTI Route Point set up as described in this tech note, subscribers will be able to go offhook, dial * and get routed directly to the subscribers personal greeting. This would be even fewer keystrokes because effectivly the VM pilot number is replaced with a single digit, *.

Also remember that from almost anywhere in the Unity conversation you can dial #2 to go directly to a subscriber's greeting.

-Eric