As stated above, go to devices>phones and enter the MAC address of the phone you want to log the user out from and scroll down to the extension mobility tick box and just below you will see an option to forcibly log them out.
Also, try setting the EM options to auto log out instead, it will save a lot of headaches for you.
One option you could do is set it up so that they can be logged in to multiple phones if they so choose. You would do that by going to service parameters, select your server, the in the drop down box select Cisco Extension Mobility. Set the option "Multiple Login Behavior" to "Multiple Logins Allowed" and though they're logged in elsewhere, they can log in at that phone as well.
I'm having this issue too, but the problem is, I don't know the MAC of the phone number the user was logged in to. The user was logged in to the phone when the phone was taken down and put back in to inventory.
So, how can I find what phone a user is logged in to in CUCM?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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