Extension Mobility users login slower after upgrading

[master001]

Hello everybody,

I upgrade CCM3.3(5) to CCM4.1(3). It works properly,however there is one issue for EM users.

It takes longer time to login.

Does anybody know any parameters that I could change ?

[neesharm · Accepted solution]

few things to check

Go to Enterprise parameter ---> Phone URL Parameters

Change the URL Directories: from HOST name into IP address to speed up the login.

3. Restart the following services

-TOMCAT

-IIS

-WWW

and if these things dont help you might want to check memory requirements

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod_bulletin0900aecd80284099.html

[master001]

Thanks neesharm.

I deployed on 2 CCM servers. one works, the other one not, needs to upgrade hardware.

I believe the restarting services work as enterprise parameter has been changed to IP address already.

Could you please tell me about the details? I mean the aboved 3 services.

Howard

[neesharm]

Howard,

These are basically third party services which have been customized for ip telephoney requirements

WWW and IIS are microsoft services which are required for web server

Tomcat is required for display on IP phone

For details you can search google :)

However here is a very good document for callmanager services

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801eff6c.html#wp1043897

hope it helps ..take care