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Extension Mobility

Hello Folks,

I have CCM 7.0.2

I want to configure EM, however when I go to services on the phone and select EM I get this error

"[208]-EMService Conn.error"

I confirm that the EM service is activated and running

I have my device default profile

I have the end user device profile and associated to the End user.

EM is enabled on the phone

please let me know

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Extension Mobility

Hey Cris

might be hitting this bug

CSCsx45240

Unable to contact EM Service

Unable to contact EM Service

Symptom:

Install Publisher

Install subscriber

Enable EMService in Subscriber

Use the EMApp in publisher for configuring the EM phone service

Try to do a EM login from a phone. The login fails with EM Service Conn Error.

Conditions:

Enabling EM Service in Sub and using the EMApp in pub for EM login

Workaround:

Restart Cisco Extension Mobility Application network service

Further Problem Description:

Enabling EM Service in Sub causes the EMApp's change notification handler thread in Pub to throw an exception in the background. As a result, the EMApp stops maintaining the list of active EM Services in the cluster. Hence when a phone attempts login, it fails with EM Service Conn Error

Related Bug Information

CSCsx61556

Unable to contact EM Service

Try the WA or get in touch with TAC to get the ES that fixes this

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Re: Extension Mobility

Hey Cris

might be hitting this bug

CSCsx45240

Unable to contact EM Service

Unable to contact EM Service

Symptom:

Install Publisher

Install subscriber

Enable EMService in Subscriber

Use the EMApp in publisher for configuring the EM phone service

Try to do a EM login from a phone. The login fails with EM Service Conn Error.

Conditions:

Enabling EM Service in Sub and using the EMApp in pub for EM login

Workaround:

Restart Cisco Extension Mobility Application network service

Further Problem Description:

Enabling EM Service in Sub causes the EMApp's change notification handler thread in Pub to throw an exception in the background. As a result, the EMApp stops maintaining the list of active EM Services in the cluster. Hence when a phone attempts login, it fails with EM Service Conn Error

Related Bug Information

CSCsx61556

Unable to contact EM Service

Try the WA or get in touch with TAC to get the ES that fixes this

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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