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New Member

external call drops during record - Unity keeps recording silence

I have a Unity 4.05 on CCM. External calls get fast busy after recording about 30 seconds (trunk dropping?). Unity gets no disconnect and records silence until the timeout.

Internal callers can record up to the 300 sec limit. Would this be strictly a Unity to Gateway connectivity problem?

External callers accessing their mailboxes to play back don't get cut off, only callers recording.

Thanks,

Scott

3 REPLIES

Re: external call drops during record - Unity keeps recording si

The fact that the call is dropping could be a gateway problem since internal calls work OK. It could also be a TSP problem. The fact that Unity gets no disconnect and records silence is also likely a TSP issue. I ran into Bug CSCsb42730 some time ago which involves Unity and disconnected calls. See the link below.

Bug CSCsb42730

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb42730

I would recommend upgrading to the latest TSP which is 8.1(3). It can be downloaded from the following link (CCO access required).

http://www.cisco.com/cgi-bin/tablebuild.pl/unity-cm-tsp-8x

Hope this helps. If so, please rate the post.

Brandon

Hall of Fame Super Red

Re: external call drops during record - Unity keeps recording si

New Member

Re: external call drops during record - Unity keeps recording si

Scott, are you still experiencing this problem? Do you have more details on this?

Remember it also says on the release notes, that recording is not possible, although it may appear as recording, when the inbox is full.

Veera

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